Reviews of Despegar en Globo Tlaxcala

Review translated from Spanish

Excellent organization and attention at all times by the company that organizes the tour. Very friendly. The hotel was very nice and we even took souvenirs of it.

Review translated from Spanish

I want to divide my opinion into two parts. The first regards to the flight was amazing, very father the captain and excellent attentions a great experience. The second part regarding the Aurora hotel is a very cute place, however, 2 of the 3 beds in my room were pissed. We reported this situation immediately and the solution was very slow, we were told that it was not possible instead of fixing it and letting us rest. The owner of the hotel treated us badly and questioned what we were saying even though it was irrefutable what happened. Everything else in the hotel is fine, everything looks quite new, however, upon finding the beds checked we found that bed linen was not changed. When reporting this situation we were accused of wanting to discredit and that we wanted a refund, a situation that was never requested from us. We went there to celebrate the 25 years of my brother and wanted to do it in a special way and we succeeded, but I do not see why an oversight on the part of the hotel administration is worth insults that we are dedicated to discredit hotels for a refund, that We have never done it. I insist that the balloon flight was a pleasant experience. I hope you will take a letter in the matter because it leaves much that you want a hotel without hygiene, although this is the first complaint that has this issue does not mean that it is not real.

Review translated from Spanish

The excellent organization, unfortunately due to weather conditions could not be fulfilled to 100% the activities of the package purchased, however; They gave other options to visit very good. Highly Recommended

Review translated from Spanish

Very good service, facilities are good, balloon flight is also very good, I think if it's worth the experience, very father the balloon flight. Nothing more than that is buffet dinner as it is not very true, when I went there was only tinga toast, bean sopes, salad and pasta and what I did not like much was that you shared it (pass the plate of the Sopes, etc.) With the others and obviously the first were the ones that reached and so on, I would recommend serving the center and more variety in food. Lunch was good. We arrived at 2:30 pm on Saturday 8, as the package includes lodging at the hacienda and we were not allowed to pass to us and to more people since until 4 pm they give you access; I did not like it, ok, they do not give room but they will let you in to rest from the trip, etc. Very good idea the campfire of the night but please include a hot drink or chocolates to make it more interesting, just sit and watch the wood consumed .. And I would also recommend having a coffee service or whatever is hot either included or Of sale ... Since you arrive, you are at the hacienda and the dinner is served past 8 pm ... And there is nothing to take available, ok not a hotel as they say but minimum to have a coffee or chocolate service for cold. You crave it and you would enjoy it better.

Review translated from Spanish

- They arrived late to pick us up for the Flight, we were summoned at 06:30 and passed until 07:30. - By the previous point, our ride only lasted about 30 minutes because we started late and supposedly ate the air currents, so it was not 45 to 60 minutes that promised. - They did not put an Anniversary Blanket in the basket of the Globe that we had agreed upon. - We were not given the flight certificates. - The person who took us to the trail at the foot of the waterfalls, was driving very fast at first, even skid the truck in a curve, tell you and then went more quiet but driving and writing on his cell phone. Otherwise, the service in the hotel was very good, our lovely romantic dinner, good food, the captain very friendly and helpful as well as showing dominance of the globe. I think if I repeat

Review translated from Spanish

Disorganized in reservations as package, confirmations, dinner time, food not very good; The ride to the waterfalls is not worth it. Good effort to offer all inclusive but much is missing. With regard to the trip in Globe is a wonderful experience, the work of the pilots and equipment for takeoff and landing, guide on the journey except all without flavors. We would like to repeat the flight without fog to observe the landscape.

Review translated from Spanish

Wonderfully organized, the experience was very pleasant, the staff completely reliable, very punctual and I highly recommend it.

Review translated from Spanish

Excellent experience from the hotel until we made the flight, the captain was highly qualified to carry out the activity

Review translated from Spanish

Everything perfect in the Hotel Aurora, Aeroclub de Hidalgo fulfilled everything according to the contracted package exceeded my expectations very punctual with much disposition for the client to leave very very satisfied. It is great the experience and excellent the treatment of the people of the hotel as of Captain Rigoberto Quintero. Very, highly recommend this totally unique experience.