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Review translated from Spanish
The flight was very good, as was the pilot, who did his best to make the flight possible despite the weather. A flight could no longer be reached by the strong wind but they have told us that they will contact us in our city. I found an excellent solution. Thank you very much!
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Review translated from Spanish
It was quick and agile attention, to agree on costs, deposit and indications for the activity. It denotes that you have good organization and communication between your areas.
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Review translated from Spanish
The Mexican Paradise contact did not give me the correct information to get to the take-off site on time or from a contact person. I was about to miss the flight if it was not for someone from the competition.
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Review translated from Spanish
Excellent service, I really enjoyed my trip, the staff are very well trained. All well explained, the instructions were clear, even written. I was pleased that they respected my date.
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Review translated from Spanish
The experience of getting on the balloon was great! I highly recommend it. What I suggest to the Mexican haven agency is that in their instructions on how to get to the takeoff place, mention that they are making arrangements on the way, because this morning we did not arrive because we had some deviations on the road. It would be good that one day before the trip you will be notified to the customer via email or telephone of these geographical conditions. From there everything seemed very good. Thank you
Review useful for 1 people Did you find this helpful? Yes
Review translated from Spanish
Celebrating my husband's birthday and the truth was a unique experience for both of us. All very well, the pilot very well trained, good organization, the toast ... Everything very nice, recommended.
Review useful for 1 people Did you find this helpful? Yes
Review translated from Spanish
Excellent attention is put in immediate contact and you are solved all your doubts. My partner and I live an unforgettable experience thank you.
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Review translated from Spanish
Overall it was a very nice experience. The view from the top is beautiful, the Hotel Cuamanco quite comfortable and the restaurant very rich. However, the deal with the manager of the globe: Mr. Gabino, was lousy. With very little positive attitude received us and while flying in the balloon, nothing cordial. In addition, I missed the canvas of happy birthday that I requested with days of anticipation. In conclusion, the experience of traveling in balloon was nice but they should improve the treatment and fulfill the requirements of the package that they offer.
Company's response:
Hello,
We appreciate your comments. We offer you an apology in advance on behalf of the balloon operator. We already take action on the matter so that it does not happen again.
Greetings and we are here to serve.
Review useful for 9 people Did you find this helpful? Yes
Review translated from Spanish
Well organized, catered quickly and efficiently
Review useful for 10 people Did you find this helpful? Yes
Review translated from Spanish
All good. It was fulfilled
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