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Review translated from Spanish
All very well, the guides, the hotel staff very friendly, the restaurant very attentive, I think the only thing I did not like is that the water is too cold, except the pool that is on the side of the hotel. But of course I repeat it again, every time I have an opportunity!
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Review translated from Spanish
The person I took with him loved therapy with dolphins. She was completely fascinated.
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Review translated from Spanish
The only bad thing is that my 7 year old son did not let him climb up toboggans and zip lining, for everything else everything is fine, auqnue they could improve on the cleanliness of the bathrooms. Swimming with the dolphins was an experience we will never forget.
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Review translated from Spanish
We were 90 people 2 buses and everyone complained about "VERY COLD WATER" was not even warm, and many people got sick the next day for the same cause. Everything else is fine, but I would think it would go again and all for the cold water.
Company's response:
Hello Rafael, good day, I know it's late to answer you but I did not know I could give you my comments by this means ... we have solar heaters in most of the pools, we achieve temperatures that oscillate around 30ºC, acceptable temperatures for swimming pools recreational, if we compare with hot springs that has temperatures of 40ºC or more, then we can say that our pools have cold water .... but also the hot water is not good because it lowers the pressure and you do not feel like to move, you can even faint someone suffering from low blood pressure ....
In these dates, when the heat is very strong, we have temperatures of around 36ºC, there are even wading pools where we have to turn off the solar heaters because the children do not like the hot water, but we are still working on being able to offer water at more pleasant temperatures.
I appreciate you have taken the trouble to write about your experience and the day you like to visit us again, we are here to serve you.
Review useful for 1 people Did you find this helpful? Yes
Review translated from Spanish
In the villa we stayed there was no hot water and one of the showers was not served. The slides did not work because there were no people, just like the store and others.
Review useful for 6 people Did you find this helpful? Yes
Review translated from Spanish
Hi, I loved the experience, my children, my husband and I enjoyed it and will be unforgettable. I liked the trainer girl's deal. The only thing I would like to comment on is that we were told neither photos nor videos and even made us leave everything in one room and the other two families to photo and photo and video and greet them and did not say anything while I paid 500 pesos for Have photos
Company's response:
Hello Georgina, good afternoon, thank you for visiting us, how good you liked it, I will pass on to management what you tell me so that a situation like that will not be repeated.
I hope they visit us again soon. Bye !!
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Review translated from Spanish
It has everything my family expected to see. Excellent facilities and attention. Elicidades and I hope to return soon with my relatives and friends of aguascalientes in other occasions. Llo recomend it also my friends
Company's response:
Thank you very much José for your comments, how good they liked it and how good you recommend us !! Regards!!
Review useful for 2 people Did you find this helpful? Yes
Review translated from Spanish
I took activities with the dolphins, actually having paid $ 1,300.00 for running my hand over the dolphin's skin and getting into a pond, it's too much. But it was a pleasure my son wanted. Then after leaving the water park the light went out and I had to wait almost 2 hours to be able to buy the souvenir photos, I bought 5. Pay in total $ 1,800.00 for 20 minutes in the pond with the dolphins. If it is already expensive to spend some time with the dolphins, add that you can not take photos and others have no ability to solve. They have no emergency plan and you can not send the photos online. He had to wait or wait. The lady told me when I return with the date I print them. I told him I'm in D.F., and I'm not coming back, so he'll have to wait, and he did. The room must be delivered at 12:00 hrs, all guests delivering at the same time and three people made balls to receive the keys, you have to wait for them to report that the room is being delivered correctly. One hour in that process and you have to take the car from the hotel parking lot and pass it to the park. When delivering, the whole family must be presented to remove the bracelet. Anyway. regards
Review useful for 17 people Did you find this helpful? Yes
Review translated from Spanish
Very nice facilities, clean with excellent hours both in the hotel and in the water park, overall an excellent experience and highly recommended.
Review useful for 2 people Did you find this helpful? Yes
Review translated from Spanish
Thanks for your attention. The girls returned happy. Its facilities have allowed a day full of fun and relaxation. Thank you
Review useful for 2 people Did you find this helpful? Yes
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