how can we help you?

To choose the right activity, we recommend that you carefully read the guides that you will find in each section of Yumping under the heading "Tips if you are going to do it". You can also use the filters to narrow your search and thus find the activity that fits your needs, such as activities that include

• Accommodation
• Transport
• be group oriented
• that are child-oriented
• That they are part of an activity pack

You can also use sorting based on price or relevance.

Reserve an activity online is very easy. At the time you make the purchase you will receive your bonus email. Follow the next steps:

• Search for an activity, and click "Buy Now".
• Select the number of people and the option that best suits your needs.
• You can book the activity with or without a date. You can also select if it is for a gift and send an email or a gift box.
• Click "Check Availability."
• Click on "Fill in your details".
• Enter your personal information and select a payment method. Click "Make Payment".

And you already have your booking made!

Both our website and our app show the real-time availability of our activities. To check the availability of a certain date, you must press the "Buy it now" button, enter the date of the day you want to carry out the activity with the number of people or vehicles and click "Check availability".

Please keep in mind that availability is subject to change and depends at all times on the activity provider, as well as the weather conditions in most activities.

The calendar of each activity marks the dates that are still available. The days you can select are available and you will be able to book your activity on those dates. Days marked in light grey indicate that they are already taken or that the activity cannot take place on that date.

If you want to ensure a very specific date, we recommend that you make your booking with sufficient time in advance and at the time you receive the purchase confirmation email, contact the instructor to ensure the desired date.

Still availability could change, even at the last minute as there may be unforeseen events at the last moment (a change in the winds, possibility of rain, punctual prohibition of the entry authorities to a cave...). As you will see, the activities are not static and depend on factors external to Yumping. For this reason, it is worth going back to check the updated availability the day before the activity with the monitor that has been assigned to you and whose contact information you have in the mail and purchase confirmation.

In many of our offers, we offer different prices and discounts depending on the day of the activity, the number of people or age. You will be able to see a breakdown of prices by clicking on the "Buy It Now" button for each activity.

Discounts are constantly updated by our suppliers and there are no discounts added beyond those published.

For some of our activities, prices for children may also require the purchase of the activity for an adult. If this is the case, you will find this information in the description of the activity in question.

The "From" of each activity published in Yumping means that this is the best available price for the activity among the possible options. We also indicate if the price is per person or for a vehicle or activity. Please note that the rate indicated after the "From" will vary according to the different factors defined above, such as the date of the activity.

You can see the duration of the activity in the "Duration" section of the offer. It indicates how long the activity will last, specifying the times necessary for each part of its development (including transport, assembly , introductory briefing, etc.).

The schedule for carrying out the activity is indicated in the “Schedule” section of the offer page. Please keep in mind that most of our activities are highly dependent on the weather, so the schedules are indicative.

We recommend that once you make the booking, contact the activity provider as soon as possible, to finalize the details such as exact time and meeting point. You will find the supplier's contact information in the purchase confirmation email for dated purchases.

When you speak with the monitor that has been assigned to you, you can agree on the exact time of the day of the activity. We recommend that the day before you check the updated schedule to make sure there hasn't been any last-minute change.

You can find the itinerary of the activity in the description of each activity under the heading "Summary of the offer".

To see the restrictions and requirements necessary to carry out an activity, you can consult the following sections of each offer:

• offer description
• What does the activity include
• Minimum age
• Questions and answers

All our activities indicate the maximum and minimum number of people to be able to carry out the activity in the general information section, as well as in the possibility of selecting the number of people in the booking process.

At the time you make the purchase you will receive a voucher from Yumping confirming your booking.

In the event that it is a purchase without a date or a purchase as a gift, you will have 90 days (you or the person you give it to) from from the date of purchase to select the desired date of completion of the activity within the provider's availability calendar.

If it is a purchase with date you will receive an email with the details of the booking, the name of the main user (although the bonuses are NOT nominative), the validity period and all the data necessary to contact the activity provider, in order to confirm the latest details such as the exact time, the meeting point or what to bring on the day of the activity.

In addition, in these emails you will find the purchase reference to manage your booking.

Most of our providers accept vouchers in both formats.

Likewise, for greater security, we recommend that you confirm it with the supplier when you contact him upon receiving the purchase confirmation email.

Most Yumping activities are confirmed immediately from the booking[at]yumping.com.mx address once the payment is made.

Please check your spam folder in case it got into it. You can also access your vouchers and the history of your bookings in your user menu, which you can access with your email and password from here . If you don't remember your password, you can always recover it in that same section.

Some bookings we must check manually, but we never delay more than 24 business hours.

If you made your booking with the wrong email address or you still cannot access your voucher for any other reason, please click here.

- If it is a voucher without date or a purchase gift, you (or the person you give it to) will have 90 days to set the date of completion in the availability calendar of the activity provider. After 90 days, the bonus expires.

If you want to extend this period you can do it here.

- If, on the other hand, you have made a purchase with a date, the voucher is valid only for the day on which you have requested the booking.

Being aware that the weather plays a fundamental role in most of our activities and that sometimes this situation causes having to postpone the activity if the instructor decides, You will have 90 days to be able to carry out the activity if you have agreed with the activity provider, after this period the voucher expires irreversibly.

The validity of the vouchers is clearly informed on the offer page when making the online booking, at purchase confirmation email and in our legal conditions.

• Before booking

You can find information about the meeting point on the offer page, on the map that locates the location of the activity.

• Once the booking is made

You can find the address of the meeting point in the purchase confirmation email. But since when you finish the booking you must contact the activity provider as soon as possible, we recommend you confirm with them the information regarding the meeting point in case it has suffered any changes. You will find the provider's contact information in the purchase confirmation email for dated bookings.

To see the information regarding the collection service of an activity, consult the "What does the activity include?" section of the offer page. If the service is included you will see a point where it is indicated and it will put the pick-up place. You can complement this information with the text contained in the "Description" section of the offer in question.

If you have already booked an activity, please contact the activity provider to confirm it. You will find their contact information in the purchase confirmation email.

Please contact the activity provider as soon as possible to inform them if you are going to be late for the meeting point or pick-up point. Keep in mind that many of the activities are group activities and are scheduled with little room for maneuver to be carried out. You will find the phone number of the assigned instructor in the activity purchase confirmation email.

Check the information about the meeting point included in the purchase confirmation email that you received when booking the activity. There is also the option to press "How to get there" and a route to the meeting point will open on Google Maps.

Another option is to search for the name of the company providing the activity on Google Maps.

If you still can't find it, please contact the monitor assigned to you. You will find their phone number in the activity purchase confirmation email.

First of all, please make sure you are at the meeting point agreed with the monitor of your activity and at the time you had arranged .

Also check that the monitor has not tried to contact you by phone or by the email you provided when making your booking.

You can also search by the name of the company providing the activity. You will find this information in the purchase confirmation email, as well as his name and telephone number in case you finally need to contact him.

Some of our offers include souvenirs from the day of the activity such as photos or videos. Many times the provider of the activity delivers said material later via mail. If you have not received them yet or if you have lost any personal items during the day of the activity, please contact the provider of the activity. You will find their contact information in the purchase confirmation email.

Once the purchase is made, you will receive the purchase confirmation email from Yumping. You must contact the provider of the activity by phone or via email. Their contact details are on your activity voucher.

When you speak with him, specify the last details such as the time, the meeting point and what you have to bring so that everything goes well on the day of the experience.

Yumping bonuses are not nominal, so don't worry if you need to update any of the participants' data or yours. It will not be necessary to carry out the activity.

If you cancel a booking, we will confirm the cancellation by email. Please check your spam folder if you don't receive an instant confirmation. You can also check the status of your booking in the profile of your Yumping user account.

To check the status of a refund you can do it here.

You will find more information about the cancellation policy of your booking in the purchase confirmation voucher that we have sent you by email.

Your booking will be fully refundable, partially refundable or non-refundable, depending on the cancellation policy of Yumping or the activity provider.

All bookings that allow a cancellation will show the deadline to be able to make it on the voucher.

You can also see our legal conditions in the "Cancellations and Returns" section.

You can choose between various payment methods:

• Credit or debit card (VISA, mastercard or maestro)
• Bizum (for Spanish users)
• Google Pay
• Apple Pay
• Bitpay

¡Pagar con cualquiera de estas opciones es muy fácil!

• If you want to activate a gift card and be able to use it you can follow the instructions in this section.
• If you want to use your virtual wallet or your rewards, it's as easy as access your account and then choose the activity you want to buy. When you complete your personal data in the purchase process, you will see that the virtual wallet and rewards options will appear pre-selected if available. You can use your balance now or deselect these options if you prefer to use them in the future.

If you don't want to get confused and make a safe gift redeemable for 6990 activities on Yumping, you can buy a gift card on our website. Its value can be easily customized. You can also write a personalized message to the person who is going to receive your gift card.

We send our gift cards by email and they can also be printed. The person who receives the gift card can use the gift voucher code to book one or more activities of their choice in any of the Yumping countries and languages.

You can delete your Yumping account and all your personal data at any time from either of these two ways:

• From your user menu by selecting the option "Preferences" from the drop-down menu at the top right.
• You can also unsubscribe using this form to request the deletion of your data:
Name*
E-mail*
Telephone number*
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Send

You can unsubscribe from our promotional emails at any time.

• Log in to your user account with your login and password
• Select the "Preferences" option from the drop-down menu at the top right
• In the "Notifications" section, deselect "I want to receive promotional emails with information about offers that may be of interest to me" and click "Modify"

Please note that transactional emails cannot be removed from your account. Yumping needs to continue using your personal data to send you booking confirmations and important notifications that affect your purchases.